Finchoice Claims department not communicating.

I'm a finchoice customer. Paid my account well till covid19 happened. Lost income then lost my job in October 2020. I submitted my uif19 along with other documents. Claims department never got back to me. Been 6 months already and still awaiting for my claim to be approved. Sent in my documents so many time's that I've lost track. Every day someone calls me from collections department but they no nothing of my Claims I submitted. Come on Claims department up your game and communicate with your clients. This service is unacceptable seriously..... then you have their other department home choice trying to sell me their products and multiple time's I have to say I'm currently unemployed..... come on Finchoice. What's happening? Disappointed client... Roland.