1 reviews | Active since Dec 2015
Finchoice Balance keeps on Increasing and Bad Service
<p>I have app**** for Finchoice Loan on the 19th of April and I was advised to check the balance on *120*1048*. I sms and check there before even my money deposited on my account and I find out that the balance was R8994.00 and I have just borrowed R8000 then I called the customer careline and ask them that I haven't even recieved the loan yet but the balance is already increasing and I was told that it is for interest they charged for all the interest for the whole 12 month for it to be simple for me to settle the amount if I want to and that was understable. Since I have I app**** for the loan on the 19th it only approved today the 26th of April and when they send message to tell me that the money has deposited on my account they also send me the balnce and now that balance was now R9027.46 when I called again to just check if this balance was correct , I was trnsfered to three defferent consultant that alone tells me that the consultants them self doesn't know on how to explain it because it was insane. I was trnsfered to Unathi she also transfered me to Likho who transfered me to Lisa all of them just trnsfered me without even telling me that they are transfering me to the other consultant.Lisa was so rude to me and she was so impetiant and short tempered and so I explain agian to her my question and she says to me it is for the interest so i asked her what interest because the money its not yet in my account and then she just told me straight that she doesn't know why the interest is being charged everyday. So I'm asking my self if today my balance its already more than R1000 within 5 days what will happens in this 12 month because it seems like I will pay hundred thousand for eight thousand. Finchoice is charging more than a **** loan it seem like Finchoice is also a **** company that charges 150 percent interest. Finchoice Consultant need to be trained on how to deal with customers because when they answred the calls they seems so ****ed before even talking to you, Especialy Lisa she seems like she doesn't like her job and she does not deserve to work in a public space where she will deal with customers, she gave me a very very bad service ,managment should deal with her.</p>
Good day
We have attempted to make your information visible so that the Operational manager can contact you. Please know that your matter is a priority for us and we're doing everything we can to assist you.
Kind regards
FinChoice Team
Good day
We have attempted to make your information visible so that the Operational manager can contact you. Please know that your matter is a priority for us and we're doing everything we can to assist you.
Kind regards
FinChoice Team
