KT
Karin T
1 reviews | Active since May 2018
29 Aug 2023, 20:29
Finchoice = Badchoice :( :(
I am a trusted Finchoice client but due to unforseen circumstances have been placed under debt review on 13 August 2023. Finchoice was contacted by my debt counsellor to inform them. They were also sent all the necessary documentation as required by the NCA and was informed to stop my monthly debit order. It unfortunately did not happen and thus they deducted my this month's installment. I have contacted them but have not yet received any reply. I am demanding Finchoice to please refund the debit order ASAP or else I will take the matter further.
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Replies (3)
Finchoice's replyOfficial
30 Aug 2023, 22:01Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's reply30 Aug 2023, 22:01
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's replyOfficial
30 Aug 2023, 22:20Good Day
Please be advised that our Debt Review department has rep**** to your email on Wed, 30 Aug 2023 at 11:40 AM.
Email sent is below,
To:***Cc:***, ***Good day Kindly be advised we unfortunately cannot refund the account due to below: Finchoice debit order cancellation policy remains that the debit order will only be cancelled once the payment proposal is received and accepted. We do not have a payment proposal on record for the client, the above process was sent to your offices 12/08/2023 . Please forward the payment proposal to *** in order to cancel the debit order. We’d like to sincerely apologies for any inconvenience this may cause. Warm regards, sumaya hayadministrator: debt review
The finchoice team
Please be advised that our Debt Review department has rep**** to your email on Wed, 30 Aug 2023 at 11:40 AM.
Email sent is below,
To:***Cc:***, ***Good day Kindly be advised we unfortunately cannot refund the account due to below: Finchoice debit order cancellation policy remains that the debit order will only be cancelled once the payment proposal is received and accepted. We do not have a payment proposal on record for the client, the above process was sent to your offices 12/08/2023 . Please forward the payment proposal to *** in order to cancel the debit order. We’d like to sincerely apologies for any inconvenience this may cause. Warm regards, sumaya hayadministrator: debt review
The finchoice team
Best regards,
Finchoice's reply30 Aug 2023, 22:20
Official
Good Day
Please be advised that our Debt Review department has rep**** to your email on Wed, 30 Aug 2023 at 11:40 AM.
Email sent is below,
To:***Cc:***, ***Good day Kindly be advised we unfortunately cannot refund the account due to below: Finchoice debit order cancellation policy remains that the debit order will only be cancelled once the payment proposal is received and accepted. We do not have a payment proposal on record for the client, the above process was sent to your offices 12/08/2023 . Please forward the payment proposal to *** in order to cancel the debit order. We’d like to sincerely apologies for any inconvenience this may cause. Warm regards, sumaya hayadministrator: debt review
The finchoice team
Please be advised that our Debt Review department has rep**** to your email on Wed, 30 Aug 2023 at 11:40 AM.
Email sent is below,
To:***Cc:***, ***Good day Kindly be advised we unfortunately cannot refund the account due to below: Finchoice debit order cancellation policy remains that the debit order will only be cancelled once the payment proposal is received and accepted. We do not have a payment proposal on record for the client, the above process was sent to your offices 12/08/2023 . Please forward the payment proposal to *** in order to cancel the debit order. We’d like to sincerely apologies for any inconvenience this may cause. Warm regards, sumaya hayadministrator: debt review
The finchoice team
Best regards,
Finchoice's replyOfficial
30 Aug 2023, 22:22Good Day
Please be advised that your complaint has been closed, if you have any further concerns please email us at ***.
The finchoice team
Please be advised that your complaint has been closed, if you have any further concerns please email us at ***.
The finchoice team
Best regards,
Finchoice's reply30 Aug 2023, 22:22
Official
Good Day
Please be advised that your complaint has been closed, if you have any further concerns please email us at ***.
The finchoice team
Please be advised that your complaint has been closed, if you have any further concerns please email us at ***.
The finchoice team
Best regards,