Finchoice - Bad service online site

My husband has two loans with Finchoice, a mobiloan and 12 month. We paid up the Mobiloan in full in August. Unknowing to us they never put our electricity charges end of August and we were in arrears by 300 something. We happened to check the site and saw that it says his account is arrears and called the centre. We were advised to make a manual payment of 300, which we did. We needed some quick cash and then took a 1000 loan via mobiloan again. Immediately the site said we in arrears. We bought airtime and contacted your call centre again. We were advised that it was an error and the mistake will be rectified. We received a reference number 636184 and shortly later in the day got a notification it was resolved and we are not in arrears, we just need to make a normal payment monthend. We checked the website and it still said his account is in arreas, we waited a whole weekend thinking the site might be delayed. Monday we check the site still says his in arrears and he gets a SMS saying the same thing. Why cant you resolve this??? This is negatively impacting his credit scoring in such a terrible time and we keep having to spend money to call you. We actually requested a callback which we didnt receive either. This is really terrible service and we will not be recommending Finchoice ever.

Juan Heeger - ***