IB
Inger B
1 reviews | Active since Jul 2015
26 Apr 2024, 15:54
Finchoice Bad Service
I would like to advise that I have been requesting for a refund on my accounts that has been handed over to Debtbuster .My debit orders was canceled on 17th of April 2024.Finchoice decided to debit my account again leaving me with 0.00 in my account.Although the proposal has been agreed.I am currently so frustrated i have followed up with Debtbuster who advised that they waiting for feedback on Finchoice...I was promised on my refund and it's been a week and to date I have nothing has paid back.Finchoice please refunded.
Helpful (0)
Replies (5)0
Replies (5)
Finchoice's replyOfficial
27 Apr 2024, 11:30Good day Inger,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply27 Apr 2024, 11:30
Official
Good day Inger,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Please allow us to investigate your query and resolve it.
The FinChoice Team
IB
Inger B's updateReviewer Update
28 Apr 2024, 21:21It has been over a week and you are still investigating. It's really not fair what you guys are doing. I have been sending statements and you still investigating. I'm so disappointed in the service that I received.
IB
Inger B's update28 Apr 2024, 21:21
Reviewer Update
It has been over a week and you are still investigating. It's really not fair what you guys are doing. I have been sending statements and you still investigating. I'm so disappointed in the service that I received.
IB
Inger B's updateReviewer Update
30 Apr 2024, 18:24Any update Finchoice or did you forget about my request?
IB
Inger B's update30 Apr 2024, 18:24
Reviewer Update
Any update Finchoice or did you forget about my request?
Finchoice's replyOfficial
02 May 2024, 10:41
Good day Inger,
Your complaint has been escalated to the relevant department, and they should be in contact with you soon.
The FinChoice Team
Your complaint has been escalated to the relevant department, and they should be in contact with you soon.
The FinChoice Team
Finchoice's reply02 May 2024, 10:41
Official
Good day Inger,
Your complaint has been escalated to the relevant department, and they should be in contact with you soon.
The FinChoice Team
Your complaint has been escalated to the relevant department, and they should be in contact with you soon.
The FinChoice Team
Finchoice's replyOfficial
07 May 2024, 09:06Good day Inger,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply07 May 2024, 09:06
Official
Good day Inger,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team