Finchoice bad service

I have been a loyal client for a couple of months and came upon a add on the website for a "PAYMENT BREAK" when I contacted them and spoke to a consultant and explained that I would pay my two accounts with them double the next month, I left on their hands to arrange the debit orders etc...only to find that the person took double on one account and only R239 on the other onsted of double...how and why the person got to that amount only God knows... I was left stranded from there with my credit score affected due to short payment! I have requested so many times to speak to a manager in emails and phone calls,but they never contacted me back and keep telling me to pay this and that and it would be resolved but isn't!!! The people get their payments as they take charge of the debit orders but leave us as client stranded when we need them!!! This is not fair that my name is being dragged through the mud and they take my money but refuse to sort out the problem they have created...I have paid that account up and only owe on one account but on the site it says my accounts in arrears and no loan or funds available??? This is not how a paying customer should be treated and I urge others to be careful of these type of people that only want to take as much as they can from us and give false hope etc. Regards Raymond Scheepers