Finchoice bad service

I am so dissapointed with how finchoice handled my account firstly was for them to close my 24 month and instant loan account. Which i paid it in July 2020 to close the accounts and they refunded me the excess money paid back into my account. To my suprise come payday the debit order is still going through which i did not have them in my budget,and i had to dispute it and reverse it back into my personal account as according to my knowledge i made all payments due and all my loan accounts are closed according to my agreement with consultant and tickets issued that my case is resolved. Now i am having endless calls from debt solutions that my accounts are in arrears Sort this mess as my name will be listed as a bad payer. I tried to pay so that i can have piece of mind. Now this, someone did not do their work right and they want me to take their mess.

This was sent on the 18 July 2020 Good day, Hi Winnie Sebopa (ZA) Trust that you are well. This email serves to confirm receipt of your email. We would like to apologize for any inconvenience caused, the relevant refund has been requested. Kindly allow 24 – 48 working hours for the refund to reflect. Regards,

finchoice customer support t *** e *** w www.finchoice.co.za