TL
Tee L
1 reviews | Active since Jul 2022
28 Jan 2026, 11:39
Finchoice bad experience.
I’m so disappointed in the service I received from this company. I paid in full and settled the mobi money account in December and sent proof of payment. Yet today you still debit me and you are still not acknowledging my payment.
Please resolve this and refund me my money
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
28 Jan 2026, 11:55
Hi Tee L,
We truly value your feedback. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. Please allow us some time to look into your query and work on a resolution. The FinChoice Team
We truly value your feedback. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. Please allow us some time to look into your query and work on a resolution. The FinChoice Team
Finchoice's reply28 Jan 2026, 11:55
Official
Hi Tee L,
We truly value your feedback. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. Please allow us some time to look into your query and work on a resolution. The FinChoice Team
We truly value your feedback. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. Please allow us some time to look into your query and work on a resolution. The FinChoice Team
TL
Tee L's updateReviewer Update
28 Jan 2026, 15:22Hi @finchoice
You customer service keeps calling me about arrears when they should be sorting out my query. Is there no way you guys can put a control note, because I’m honestly getting tired of answering their calls hoping for a resolution only for them to hound about arrears I don’t owe.
You customer service keeps calling me about arrears when they should be sorting out my query. Is there no way you guys can put a control note, because I’m honestly getting tired of answering their calls hoping for a resolution only for them to hound about arrears I don’t owe.
TL
Tee L's update28 Jan 2026, 15:22
Reviewer Update
Hi @finchoice
You customer service keeps calling me about arrears when they should be sorting out my query. Is there no way you guys can put a control note, because I’m honestly getting tired of answering their calls hoping for a resolution only for them to hound about arrears I don’t owe.
You customer service keeps calling me about arrears when they should be sorting out my query. Is there no way you guys can put a control note, because I’m honestly getting tired of answering their calls hoping for a resolution only for them to hound about arrears I don’t owe.
TL
Tee L's updateReviewer Update
28 Jan 2026, 16:04@finchoice your automated responses are not helping this situation. I need a resolution. And I need my money now!!!
TL
Tee L's update28 Jan 2026, 16:04
Reviewer Update
@finchoice your automated responses are not helping this situation. I need a resolution. And I need my money now!!!
Finchoice's replyOfficial
05 Feb 2026, 10:45
Good day Tee,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply05 Feb 2026, 10:45
Official
Good day Tee,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team