Finchoice bad experience

It is a nightmare to do business with fiinchoice my mobi account was handed over to creditworx I paid up the account and received a paid up letter from creditworx. My credit record is still showing the account in arrears after two months I calledcreditworx who informed me that the account is closed from their side and that Finchoice must update the information. I phoned Finchoice who told me that my credit record will be updated but nothing has been done the information reflects negatively on my credit profile and credit score I will be reporting this to the NCR.