AM
Amanda M
1 reviews | Active since Dec 2018
10 Jan 2019, 12:01
Finchoice - Bad Customer Service
I have a loan with Finchoice. This loan included a protection plan in the event of sickness, retrenchment etc. I have in the interim been retrenched. I advised Finchoice and sent them the necessary documentation in order for this plan to be effected. However, I am now being hounded with up to 12 calls being made, which I have blocked, as they have indicated that either they have not received my documents or that I now have to provide them with an affidavit saying that I am not employed, despite me sending them the company's retrenchment letter. SHAME ON YOU FINCHOICE!!!
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Finchoice's replyOfficial
10 Jan 2019, 13:04 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply10 Jan 2019, 13:04
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team