VP
Vijay P

1 reviews | Active since Jan 2024

28 Jan 2024, 14:12

Finchoice - *****

Since January last year I have been harassed by debt collectors claiming that I have 2 unpaid loan accounts with Finchoice. I have never taken any loans from Finchoice. I sent an affidavit, with a copy of my ID and sample of my signature to the Debt collectors more than once who acknowledged that they sent all the information to Finchoice to resolve these *****ulent accounts. I have tried to contact Finchoice several times since January last year but have had no success. I just get an automated reply to my email saying I will be contacted and no one does.

How are these Companies allowed to lend money so irresponsibly and innocent consumers like me have to suffer the consequences? Now my credit score is affected and will affect my chances of getting a loan or financial assistance when I need it. What's more frustrating is that they do not communicated aside from getting Debt collectors to call you several times a day and sometimes speak to you like you're a *****.

On Friday 26 January I received another 2 SMS offering me a settlement amount on 2 accounts with Finchoice. This seems to be from a different company to the ones that have called in the past. Meaning these *****ulent accounts have not been resolved by Finchoice and handed over to another Company to harass me.

Who holds these companies responsible for what they are doing to Consumers? Surely the need to verify who they lend money to? How do I clear my name before I need to buy another car or home?

0
Replies (4)
Finchoice
Finchoice's reply29 Jan 2024, 10:27
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
VP
Vijay P's update18 Feb 2024, 16:05
Reviewer Update
I have not received any update from Finchoice yet. This is the response I have been getting since this issue came about. Is this going to be resolved and when?
VP
Vijay P's update07 Mar 2024, 15:43
Reviewer Update
Good day. I sent a private reply on 25 February 2024 to the last message from Finchoice confirming my contact details. No one has contacted me until now. I cannot understand when they are battling to contact me when the Debt collectors, they gave my details to never had a problem. This is very frustrating.
Finchoice
Finchoice's reply08 Mar 2024, 13:40
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team