FINCHOICE - Arrears, poor communication, bad at attention to detail!!!!

Good day,

Finchoice has always been good to me and I used to recommend them to friends and family but with my last experience with them it's a living hell. I have a debit order that goes off each month when I've used from my mobi money account. In August 2021 their system has experience some kind of errors and my account showed on the system that I am in arrears. It's 3 months now with several calls and emails to rectify this matter and my account still show that I am in arrears. Regards to the emails, I've send my 3 months bank statement and letter of confirmation of the bank yet they did not rectify it. Talk about damaging ones credit score. YOUR SERVICES SUCKS LATELY- FINCHOICE. People think before doing business with them, there is good but also bad when it comes to these situations!!!