Finchoice Are Big ******

Please be very careful when dealing with this company. Their customer support is extremely poor.

They are also ******. I have 2 accounts with them namely a 6 months loan and a Mobimoney account. In March before they could debit my account I asked them to first debit for the 6 months loan so that I could payoff that account. When they debited they took money for the Mobimoney instead. I had a shortfall of R613 on my 6 months loan from previous month's. So instead of debiting the R613 for 6 months loan, they debited again for Mobimoney. I called their contact centre, arranged to pay the 6 months loan on 7 April 2023. On 6 April I settled the 6 Months loan by paying R2101. Instead of closing the account they credited my 6 Months loan with R1600 and the rest they put it in my Mobimoney account.

They then started charging me interest and other charges. I have tried everything to alert them of of their error but all my efforts have fallen on deaf ears. They continue to charge an account that I have paid off.