AF
Andre F

1 reviews | Active since Jan 2025

08 Jan 2025, 14:25

Finchoice and miss use of information.

I have been receiving SMS on a daily basis from finchoice: The email reads Finchoice: MS De Villiers, loan up to R7091 on 24M loan or withdraw up to R5597 on MobiMoney. Go to www.finchoice.mobi it free to use and safe and secure. The strange thing is I have never loaned or had a profile with Finchoice nor have I ever contacted them regarding a loan. I am also not MS de Villiers. My surname is Fensham. I Called Finchoice 3 times to take my nr. (RICA'ed) to my name off there system. They are not able to do this. I asked to speak to a manager that could also not be done, I asked to speak to their ***** department, this could not be done. I have pointed out that they are using my nr. without my consent and they still could not take my nr. off their data base. No manager or ***** department official has contacted me. Finchoice is a great example of the miss use of information and the ******* use of personal information. This is very very annoying to me as I receive these sms's daily. I have blocked their nr. (OBVIOUSLY THEY USE DIFFRENT NR.) 20 times if not more. All these nr. are stored on my phone and added to the blocked list. DO NOT GIVE YOUR NR. TO FINCHOICE AS YOU WILL NEVER GET IT OFF THERE SYSTEMS. They are also not adhering to the POPIA Act and in my opinion will miss use your information or distribute it *******ly. I would like FINCHOICE to contact me. (NOT THE CALL CENTRE) Someone with real access to systems to resolve this issue. The call centre is useless.

WILL NEVER DO BUSINESS WITH FINCHOICE OR RECOMMEND THEM TO ANY ONE

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Replies (2)
Finchoice
Finchoice's reply09 Jan 2025, 08:08
Official
Good day Andre,

We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
Finchoice
Finchoice's reply15 Jan 2025, 09:47
Official
Good day Andre,

Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.

The FinChoice Team