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Gerald C

1 reviews | Active since Oct 2018

13 Dec 2022, 11:22

FINCHOICE and MBD

MBD - has recently bought an account from FINCHOICE , which was not in arrears, this account was fully paid by debicheck and was collected by FINCHOICE every month, on the 5th month, the debit order was changed to MBD without me being notified, according to FINCHOICE this was legal,.

The problem is not who collects this, the problem is that not the account shows as in arrears on the credit profile instead of being on time,.

when i asked FINCHOICE with whom the loan was taken out, it was said that i should contact MBD,

It is really terrible what these collection and loan companies do, ... they make decisions without consulting you ,.. although you are the consumer,

I think that it should not have been ceded, if it was not in arrears, and the credit profile should not state as in arrears,

0
Replies (8)
GC
Gerald C's update13 Dec 2022, 11:26
Reviewer Update
Seems like the loans are given, and the moment they review they sell the loans to collection companies to make the books look better,... its like they meet their target and then sell, the avoid risks,...
Finchoice
Finchoice's reply14 Dec 2022, 21:39
Official
 Good day,
 
 We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
 The finchoice team 

Best regards,

Finchoice
Finchoice's reply17 Dec 2022, 14:35
Official
Good day,

Please be advised that your HomeChoice Restructured debt has been taken over by MBD and they will be collecting your monthly instalments from your bank account each month going forward.
If you have any queries regarding your account, please feel free to contact MBD at ***.

 The finchoice team 

Best regards,

GC
Gerald C's update14 Jan 2023, 06:01
Reviewer Update
Yes you guys keep saying that..... but can you answer that an account that is not in arrears.. appears in arrears after your so
called restructuring...

According to your email.. you have sold the account to a company.... you sold an account that is not in arrears.. that you have had successfully collected over 5 months.. without my consent .. there was a debicheck switch from Finchoice to MBD

According to you that is legal... every payment is collected but it shows as missed payments .. and in arrears..

All that is reading please becareful when taking loans.. as this can be sold even if it's not in arrears.. and a debicheck can be switched...and it looks like you have missed payments...

This is really pathetic..
Finchoice
Finchoice's reply14 Jan 2023, 09:27
Official
Good day

Please be advised that the account was handed over and we unable to access the information , all Queries related to Settlement letter, Paid-up letter and/or Statements/Balance enquiries, etc.
If you have any queries like what your balance is, or you require a settlement or Paid up Letter , please contact MBD at ***

The finchoice team 

Best regards,

GC
Gerald C's update14 Jan 2023, 20:09
Reviewer Update
Also you didnt answer the question again,,... Why was it handed over if not in arrears, \


i dont want you to keep tell me to contact these people who i got to keep explaining the same things to,..

guess they just like you guys,.. hiding things in the dark,
Finchoice
Finchoice's reply16 Jan 2023, 11:45
Official
Good day, 

Thank you for your Feedback, this has been escalated to the relevant department. 

The finchoice team

Best regards,

Finchoice
Finchoice's reply17 Jan 2023, 18:55
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team

Best regards,