Finchoice again

Finchoice was supposed to do 2 debit orders from my account however they only did one debit for the Mobi Money account. I called to query why they didn't process debit order for the Term loan & was told they having system issues which has affected some clients but they will be processing the debit. Till today the debit order has not been processed. What annoys me now is that, this is now affecting my credit profile with expirian because now I'm apparently in "arrears" with Finchoice. I've called them several times to fix this but they have still not been able to or even process the debit order on their side due to whatever problems they are having with their systems. What I want is for them to clear my Mobi money account because it's showing I'm in arrears when I'm not (debit was done on 23 Jan 2024) and to make arrangement for the other term loan until their system is fixed!!! It's unfair that my credit record is getting affected when I'm not at fault.