FINCHOICE ACCOUNT WITH ACCOUNT NUMBER **********

I requested a settlement amount form Finchoice and NRB RISK Legal department and NRB RISK respond on the 06 May 2019 with an amount of R17194.06. Which I told them it can’t be because I paid every month. They respond again on the 06 May 2019 with an amount of R14171.11. They supply me with a banking details I had to pay the money over to: BANK-FNB ACCOUNT HOLDER: NRB RISK ACCOUNT NUMBER: ********** 0392 BRANCH CODE: 253305 REFERENCE NUMBER: ********** 4001

On that same day I made a payment of R14171, 11 into that account. I did requested a paid-up letter from the Legal Collections Team Leader Mr. Frans Ragmat and reply that I did requested it from the client which Finchoice.

On the same Finchoice debt review department give me an outstanding balance of R7363.49. My reply to them was to send the proof of pay I paid to NRB RISK. Now somehow there must be a communication problem because I paid but can’t get a paid-up letter and the amounts in question is not the same.

However, when I contact Finchoice, I was told my account was handed over to their debt review department and still reflects that no payment was made and account was not settled. How long does it take to reflect that the account was settled? I have been emailing Finchoice and NRB RISK but they won’t or can’t give me an answer where these founds has going. What I want to know was the real amount to be paid? Please assist Thank you

Kind regards