kS
kevin S

1 reviews | Active since Nov 2022

22 Jun 2023, 21:48

Finchoice- a dismal choice at best

I am only giving one star as no option for no stars. 1. I receive unsolicited marketing from this company, and mobi money seems a good idea if I need it in an emergency.2. I send all my documents. 3. I get a wapp to say if I send a photo not necessary to send anything else. 3. I send the photo anyway. 4. I am then asked to approve a debi check on my account which I do. 5. And I wait and wait and wait and then Im told we very busy be patient and then im sent a message to say ticket resolved issue closed. I still do not know the status of my application and i sit with a debi check on my bank for nearly R2500 for which I havent received any money only the most *********** service I have ever known. I want that debi check removed. Your agents are useless as far as I am concerned, very disgruntled and upset by this company and its inability to get its act together.

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Replies (2)
Finchoice
Finchoice's reply23 Jun 2023, 23:19
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
Finchoice
Finchoice's reply26 Jun 2023, 19:17
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team