Finchoice ****

They handed over my account to a collection agency, I made arrangement with the collection agency and on month to month basis i pay as agreed, but yet the account is still showing on their name, account is now duplicated across all credit bureaus, they do not update my payment, the account keep showing missed payments monthly and yet I'm paying, their collection agency say they cannot assist me, but yet they are debiting on my bank. How possible is this? The amount is not updated.