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FJ
Frederick J

1 reviews | Active since Jan 2019

30 Oct 2020, 14:33

Finchoice

I settled my account with them and now they told me i still owe them money i paid the money they told me to pay and after send them confirmation and today i requested a paid up letter after deduct again from my account.

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Replies (6)
Finchoice
Finchoice's reply30 Oct 2020, 15:37
Official
Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our  customer service consultants to contact you shortly.

The finchoice team 
FJ
Frederick J's update30 Oct 2020, 15:43
Reviewer Update
I was on the bank with ur people the whole day i did report u to saps and open a ***** case also ncr and the ombudsman.
FJ
Frederick J's update30 Oct 2020, 15:44
Reviewer Update
On the phone whole day with ur people i did contact the ncr and open a case of *****
Finchoice
Finchoice's reply04 Nov 2020, 16:11
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team
FJ
Frederick J's update04 Nov 2020, 18:56
Reviewer Update
My matter is still not resolve after several calls i still wait for a refund and also a paid up letter every time i call i been told to call back as soon as i receive my refund this is nonsens as it cost money to keep calling. I think thos is time to get the ombudsman and ncr involve.
Finchoice
Finchoice's reply04 Nov 2020, 20:48
Official
Good day, 

Thank you for your Feedback, this has been escalated to the relevant department. 

The finchoice team