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fransiska R

1 reviews | Active since Mar 2014

05 Jan 2022, 21:02

Finchoice

Finchoice needs to employ people who know what they doing or train people to know what they doing. Don't even answer emails or keep you on hold for hours without answering the phone. Pathetic company!!!!!!!!!!!! Telling me I am R11 in arrears when they should have taken the whole amount from my bank. How the hell do you take the payment less R11??????? This is going to reflect a negative on my credit score. There is just no way of getting hold of these people. I suppose the only way to get them to respond to you will be to stop payment. I bet you will get a phone call very quick.

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Replies (2)
Finchoice
Finchoice's reply07 Jan 2022, 09:23
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
Finchoice
Finchoice's reply07 Jan 2022, 11:49
Official
Good Day
  
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
  
The finchoice team