Finchoice

I settled my account with finchoice on the 1st of March 2022 , the balance that I had with them is still appearing on my profile with Trans union , I requested paid up letter from finchoice in order for me to log a dispute with Trans union , they did send me the paid up letter with wrong account number , finchoice they don’t want to close my account while they know very well that I no longer have an account with them , every time when I call them they always say the transferring my call to the right department while they know very well that the department that the transferring me to does not exist