AC
ANNAMARIA C
1 reviews | Active since Feb 2023
10 Feb 2023, 17:39
Finchoice
I have went on debt review with My Debt Hero and Finchoice still have deduct premiums from my bank account My Debt Hero have written numerous mails to them so did I They have still not to date paid the premuims back They told me to ask the bank to reverse it but the bank said They could not do it as it was various amount every month Finchoice don't stick to the Debt review rules I have also report them to NCR
Helpful (0)
Replies (7)0
Replies (7)
Finchoice's replyOfficial
11 Feb 2023, 11:55Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply11 Feb 2023, 11:55
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
AC
ANNAMARIA C's updateReviewer Update
13 Feb 2023, 09:11I have received a call from Finchoice telling me that I have complain to Helopeter but so rudely Comet that five days from receiving the documents from My Debt Hero it was not enough time to stop the debit orders and that it is their right not to pay back the deductions fir January and that I can do nothing about it
They received the documents on the 20th January so in 5 days they could not stop the debit orders. Which only went throug on the 25th January. And I just have to live with it as they can do as they please.
I truly cant believe that 5 days could not be enough for them to do their work properly
Where is the rules Come into if you are on debt revie that you are protected.
I really don't appreciate their approach towards custermers
They received the documents on the 20th January so in 5 days they could not stop the debit orders. Which only went throug on the 25th January. And I just have to live with it as they can do as they please.
I truly cant believe that 5 days could not be enough for them to do their work properly
Where is the rules Come into if you are on debt revie that you are protected.
I really don't appreciate their approach towards custermers
AC
ANNAMARIA C's update13 Feb 2023, 09:11
Reviewer Update
I have received a call from Finchoice telling me that I have complain to Helopeter but so rudely Comet that five days from receiving the documents from My Debt Hero it was not enough time to stop the debit orders and that it is their right not to pay back the deductions fir January and that I can do nothing about it
They received the documents on the 20th January so in 5 days they could not stop the debit orders. Which only went throug on the 25th January. And I just have to live with it as they can do as they please.
I truly cant believe that 5 days could not be enough for them to do their work properly
Where is the rules Come into if you are on debt revie that you are protected.
I really don't appreciate their approach towards custermers
They received the documents on the 20th January so in 5 days they could not stop the debit orders. Which only went throug on the 25th January. And I just have to live with it as they can do as they please.
I truly cant believe that 5 days could not be enough for them to do their work properly
Where is the rules Come into if you are on debt revie that you are protected.
I really don't appreciate their approach towards custermers
AC
ANNAMARIA C's updateReviewer Update
13 Feb 2023, 10:59Finchoice want me to contact them or email them how unprofessional as they should phone me their mistake not mine
AC
ANNAMARIA C's update13 Feb 2023, 10:59
Reviewer Update
Finchoice want me to contact them or email them how unprofessional as they should phone me their mistake not mine
Finchoice's replyOfficial
13 Feb 2023, 11:13Good day,
Thank you for your Feedback, this has been escalated to the relevant department. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you
The finchoice team
Finchoice's reply13 Feb 2023, 11:13
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you
The finchoice team
AC
ANNAMARIA C's updateReviewer Update
13 Feb 2023, 14:42Thank you for the feedback I don't know why we must gi ti the extreme before something happened
But thank you
But thank you
AC
ANNAMARIA C's update13 Feb 2023, 14:42
Reviewer Update
Thank you for the feedback I don't know why we must gi ti the extreme before something happened
But thank you
But thank you
Finchoice's replyOfficial
13 Feb 2023, 14:51Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service,
Please feel free to contact us if you require any further assistance.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service,
Please feel free to contact us if you require any further assistance.
The finchoice team
Finchoice's reply13 Feb 2023, 14:51
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service,
Please feel free to contact us if you require any further assistance.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service,
Please feel free to contact us if you require any further assistance.
The finchoice team
Finchoice's replyOfficial
14 Feb 2023, 09:25Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply14 Feb 2023, 09:25
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team