FINCHOCE LACKS LOYALTY AND DOES NOT VALUE THEIR CLIENTS!!!

So I have an account with Finchoise for 6months loan and mobimoney as a pensioner. I have paid all my loans up successfully without a skip or hassle, all of a sudden i reapply for second term and I was being told no it's still being processed and I app**** for this loan for Christmas meh, and I was told all the time it's approved and I shoul wait as it's still being processed until I was told Christmas Eve that the loan has been declined due to me being a pensioner however had the same account with Finchoise for sometime and they tell me the policy has changed and rudely so, WHAT A ****!! *****!! When I called in was told that it's approved and should wait for last minute to be told otherwise, sies man what bad service from Finchoise, and mind you the loan offer still reflects on my account stating that I still qualify for yhe loan just to be stringed along for WHAT??? Finchoise offers bad service and changes their policies when they feel they want... As per agent who told me that their policies have changed... Mnx, has no loyalty and does NOT value their clients that's forsure!!!