LN
Lindiwe N

1 reviews | Active since Jan 2011

23 Sept 2019, 17:28

FINCHOCE IS A ********** COMPANY THAT DEBITS MONEY ALREADY PAID AND HARASSES CLIENTS WITH DIALY CALLS. *****ING FROM UNSESPECTING CUSTOMERS, I WILL EXPOSE YOU< THE COMPANY WILL PAY FOR MY PAIN AND SUFFERING, FST AND CONSUMER RIGHT COMMISSIONER OOFFICES WI

I am beyond angry and frustrated with Finchoice Mobi money loan for not doing the job properly. In April early and paid it before the end of the month same April 2019, I downloaded on their web platform (www.finchoice.mobi) the settlement quote on the 26th April 2019, to get how much I needed to pay to settle the debt. Immediately I made the internet payment and sent to the proof of payment. From April till this month I am receiving daily calls from rude consultants who are disrespectful and disturb me constantly at work, 24/7 daily even on weekends. My credit score has dropped horribly, I am on amber because I reverse the debit order every month, and also pay the reversal charges for 5 months because my account is being debited every month from 30 April 2019 till this month, even though I had sent the proof of payment more than once. I have explained this a million times but it has not helped me. i have just looked at my emails I have retrieved the documents including the proof of payment. to date, I receive 5 to six phone calls Monday to Monday from 7 am till 8 pm.

I have collected all the necessary proof, I will be taking legal action against Finchoice for harassment, destroying my credit record and also affecting my employment circumstance to be challenging and preventing me to partake in key projects that will results in promotions and performance bonuses. My lawyers will be contacting Finchoice tomorrow. I am done being treated like I don't know my rights. Oh, one more thing, I have laid a complaint with the consumer rights commissioner as well as the financial services board, this is totally unacceptable. I won't accept any email apology, I will be using Finchoice and make sure that FST imposes a heavy fine to the company for this uncalled for and unnecessary behaviour, I have even been diagnosed with depression from receiving calls even on my official line (vodacome number I had not given to finchoice). To make matters worse, I am not subject to a lifestyle audit and removed in key projects due to the perception created by the FINCHOICE that I cant manage my finance well, this is sabotage on my career. I will not keep quiet, I have the proof of payment, someone at FINCHOICEneeds to tell me how I get to be debited in August 2019 (5 months later) for the money that was paid in April already. I mean this is ridiculous and frustrating. the same way my credit record is destroyed, i will do the same to FINCHOICE, i will not keep quiet at all. THIS IS ***** and ITS NEEDS TO END! SUCH A COMPANY DOES NT NEED TO OPERATE.

0
Replies (4)
Finchoice
Finchoice's reply26 Sept 2019, 07:13
Official
Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our  customer service consultants to contact you shortly.

The finchoice team 
LN
Lindiwe N's update27 Sept 2019, 10:57
Reviewer Update
Hi, I am still receiving phone calls even this morning I received two calls. So can somebody at finchoice explain this? Also, I want to be compensated for the 5 months ******* debit order reversal changers for the account that was paid in April before Finchoic can claim to have resolved my issue. Legal action is underway, I will make sure FINCHOICE learns never to exploit and harass clients ever again. the SMS's about this being reloved means nothing to me. FST will be in contact with you and my lawyers at the same time. This is the same Finchoice that has handed over my account for non-payment, i am paying legal fees, yet for this issue, an SMS will solve the problem. We will see about that, as far as i am concerned i need to be compensated, I will get the money for the pain and suffering and destroying my credit record score with the ******* debit orders. IT IS NOT OVER, not BY far, in fact the SMS proves my case and makes it stronger. I am gonna be rich, I will fight for my rights and get restitution!!!! THIS IS UNACCEPTABLE
LN
Lindiwe N's update27 Sept 2019, 10:59
Reviewer Update
a verbal written not so straight forward apology does not cut it for me, not after 5 months of repeating the same thing all over again, I will be damned if I let this go.
Finchoice
Finchoice's reply01 Oct 2019, 11:23
Official
Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our  customer service consultants to contact you shortly.

The finchoice team