DS
Dineo S

1 reviews | Active since Jan 2025

15 May 2021, 11:43

finances

Good day

What a pathetic service I have just received from Finchoice.

After my 4th call nothing seems to be resolved. All 4 of my calls were dropped even after I have given them all my details they still fail to call me back, what a joke and waste of my time.

I just want my damn settlement letter for my Mobi account which I app**** for on Thursday 13th May and today the 15 May I want to settle it.

Its really useless if have self service but some option are not available. I would have not bothered to call.

I took this loan for less than 48 hours therefore I’m not expecting to pay any interest.

I’m highly disappointed to say the least the kind of service we get as customers, you make me hold for minutes and when my calls drops you don’t have the decency to call me back.

Useless consultants

0
Replies (2)
Finchoice
Finchoice's reply16 May 2021, 14:09
Official
Good day,
   
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
   
 The finchoice team 
Finchoice
Finchoice's reply17 May 2021, 10:20
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team