Finally some good customer service

This was initially going to be a complaint against this company and it's dismal customer service, I had been calling on behalf of an old lady that wanted to settle her account in February already and was told that they needed all sorts of documentation. To which I went and got everything together and sent it to them, and low and behold it's almost the end of March and still no reply from the company!!!! When I called yesterday I was very upset to find that the agent that took my call said that I needed to send all the Doc's that I HAD ALREADY SENT! and no manager was available to speak to me. After putting up a huge fight a consultant by the name of STEWARD(not sure of his position or surname) who was professional, was able to get me the settlement amount that was needed, he was calm and patient and very efficient and kept his promise of calling me back and having the information that was needed and he was on the ball referring the other balance to Amu in Fonechoice who was also on the ball and was able to assist in a very professional manner. It is only through these two people that I was reassured that customer service is not dead in these companies. Thank you STEWARD AND AMU