TS
Tshegofatso S
1 reviews | Active since Oct 2023
22 Nov 2023, 11:59
Fin Choice incompetence!
My ID number is linked with a name that is not mine!I tried to contact them,the consultants couldn't even explain to me how that happened because I don't even have an account with them!Till today I'm still getting offers for loan with a name that is not mine!
I wrote emails and asked that they remove my ID from their system,after sending a copy of my ID as they had requested and it's still not done!
The consultant I was communicating with is kim and she advised she will escalate to the relevant department.
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
22 Nov 2023, 14:17Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's reply22 Nov 2023, 14:17
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's replyOfficial
22 Nov 2023, 14:25Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
Finchoice's reply22 Nov 2023, 14:25
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
TS
Tshegofatso S's updateReviewer Update
22 Nov 2023, 15:18Good day
I received an email from Remi that you will update your records.Until your details are updated,it's not really resolved..I will check within 24 hours and if it's still not resolved,I will get back to you
I received an email from Remi that you will update your records.Until your details are updated,it's not really resolved..I will check within 24 hours and if it's still not resolved,I will get back to you
TS
Tshegofatso S's update22 Nov 2023, 15:18
Reviewer Update
Good day
I received an email from Remi that you will update your records.Until your details are updated,it's not really resolved..I will check within 24 hours and if it's still not resolved,I will get back to you
I received an email from Remi that you will update your records.Until your details are updated,it's not really resolved..I will check within 24 hours and if it's still not resolved,I will get back to you
Finchoice's replyOfficial
22 Nov 2023, 15:29Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you.
The finchoice team
Best regards,
Finchoice's reply22 Nov 2023, 15:29
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you.
The finchoice team
Best regards,