****FAUDULENT DEBIT ORDER!!!!!****
I am disgruntled with the service from Home choice/ Finchoice.
Last month I received a notification of a ********** debit order on my name and contacted the call centre to report the issue. I received a refence (***8) and was informed that I will be contacted by the ***** department within 2 days. IT IS ALMOST A MONTH LATER AND HAVE NOT RECEIVED ANY FORM OF COMMUNICATION FROM FINCHOICE! This is pathetic to think that money was taken from my account with complete disregard from the service provider. Not only was money taken from my account but it also affected my credible credit scoring.
I will be escalating this on all social media platforms. Your service you sell and how impossible it is to communicate with your organisation is disguting in every aspect.
I myself have experience in risk and compliance and I am unable to determine if here even is any processes or procedures in place.
Awaiting your prompt response.
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Replies (2)
Finchoice's replyOfficial
21 May 2021, 14:43Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's reply21 May 2021, 14:43
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's replyOfficial
24 May 2021, 16:26Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
Finchoice's reply24 May 2021, 16:26
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,