Falsified arrangements

Finchoice double debit my account and come back and say I made that arrangement. When asked when they quote the date and I asked them to get me that call and also listen to it and hear whether that was an arrangement they giving me the run arounds they saying I should call there and there while they are the ones who let's their consultants to falsified arrangements no monitoring of Cals are being done there how can a whole consultant falsified an arrangement and the department does not even pick it up, why would I make another arrangement while the is arrangement already in place debiting every month without fail. Now they don't want to reverse the other debit check not giving me something solid. Am disappointed and disgusted with their customer service.