False services

I am really unhappy with the service ive received from FINCGHOICE CLAIMS department , I have submitted a claim on the 29th December 2025 ( with all the documents requested ) even calling for a follow up and was told someone from the claims would call me but no one calls nor responds to my emails , this has been the worst service ever , don't keep to there promised (48 hours ) week later no help ( *** ) , being in hospital after the horrible accident I had still to have an unreliable service provider is the worst. No one has tried to help me rather than saying they logging a ticket that doesn't get worked on.