False reports on active accounts. Account in arrears yet zero balance

I don't know who's going to assist me with this. I've been emailing and calling wanting my accounts to be updated accordingly since December. Send countless proof of payments to support my complain. In January I've made payments to settle my account yet finchoice is saying my account is in arrears even with a zero balance. I have one installment left on my 6month loan but I'm not getting offered any funds because apparently my account is in arrears. I've made manual payments on months installments didn't go off and I think it's one month that happened. I'm very much disappointed because I use this app to assist me financially but instead I'm stressing after making payments. I've contacted all departments but no assistance. All my queries have been marked as resolved yet me as the client am not satisfied with the outcome. No one has bothered calling me to address the matter. I've been their client since 2020 but of late I'm not happy with the service they giving me.