MS
Martin S
1 reviews | Active since Jan 2021
26 Jan 2021, 16:30
False loan status information update
I have two accounts with them ,all my accounts are in arrears according to the online system while I made all my payments in time but when I try to contact their collection department them and they transfer me to the customer support. What’s annoying they keep on transferring me from one department to another for more than 30minutes and some other ladies consultants they don’t even tell me they are transferring me, very dissatisfied and disappointing
Helpful (0)
Replies (5)0
Replies (5)
Finchoice's replyOfficial
27 Jan 2021, 09:16Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
Finchoice's reply27 Jan 2021, 09:16
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Best regards,
MS
Martin S's updateReviewer Update
27 Jan 2021, 09:59Hello
I have sent an email this morning to the collection department
I have sent an email this morning to the collection department
MS
Martin S's update27 Jan 2021, 09:59
Reviewer Update
Hello
I have sent an email this morning to the collection department
I have sent an email this morning to the collection department
Finchoice's replyOfficial
27 Jan 2021, 17:34Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
Finchoice's reply27 Jan 2021, 17:34
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Best regards,
MS
Martin S's updateReviewer Update
06 May 2021, 06:52Is May now and this is still not fixed
MS
Martin S's update06 May 2021, 06:52
Reviewer Update
Is May now and this is still not fixed
Finchoice's replyOfficial
06 May 2021, 09:24Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Best regards,
Finchoice's reply06 May 2021, 09:24
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Best regards,