False advertising and bad business etiquette

Will definitely not recommend finchoice to anyone not even my worst enemy. They pride themselves on their quick and easy loan application and payouts. On tuesday I was advised of a medical emergency for which I didn't budget and needed some extra cash for by friday for a hospital procedure. I app**** through finchoice mobi at round about 9 wednesday morning. Received sms to say that my documents was received and loan is being processed and that they will SMS if they need more info. No reply throughout the day. I phoned them twice everytime holding on for more than half an hour to get to speak to a consultant. Waste of time for all they say is that it's in progress. It's been 48 hours and On the mobi site it still reflects as in progress. By all means if you cant assist have the decency to let one know that the loan wasnt approved so that one can make another plan but keeping one believe that it's in progress and that something might come from it is unacceptable. I emailed more than once as well and that's also useless for reply to emails takes up to 48 hours. Really disgusted with this ordeal.