Failure to Update Settled Account – Ongoing Incorrect Arrears Status

I am lodging a formal complaint against FinChoice regarding their failure to update my account status despite full settlement.

I have settled my FinChoice account in full, yet their system continues to reflect that my account is in arrears. Since making the final payment, I have made numerous follow-ups with their customer service team, providing proof of payment and requesting that they update their records accordingly.

Despite my efforts, there has been no resolution. My account status remains incorrect, and this ongoing inaction is both frustrating and unacceptable. It raises serious concerns about their internal processes and the accuracy of the information they report, which may negatively impact my credit profile.

I expect FinChoice to:

Urgently update my account status to reflect that it is fully settled Provide written confirmation that my account is no longer in arrears Ensure that all relevant credit bureaus are updated accordingly

The level of customer service I have experienced has been extremely poor, with no meaningful assistance or resolution provided.

If this matter is not resolved promptly, I will have no choice but to escalate the complaint to the relevant regulatory bodies.

I trust this issue will be treated with the urgency it deserves.