ST
Suzelle T

1 reviews | Active since Nov 2012

01 Mar 2021, 11:18

Failure to send updates to Transunion

Bad bad bad!!!! I have paid u both my loan accounts in November 2020 but now I it is still reflecting as unpaid an in arrears at Transunion. This is having a very bad effect on my profile and it is getting worse every month that passes by. I have sent all the necessary documents proof of payments and settlement letters to *** but until today I still did not get any feedback and I called Transunion again they did not get any updates from Finchoice :-( The number *** does not even ring. I demand that somoene contact me immediately and sort out this nonsense!!!! You were quick to stalk me and call me when I still owed you, but now that I have settled my debt and want to clear my name I am not getting any response from Finchoice??? I am taking this up with the Credit Ombuds also as this cannot continue like this

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Replies (3)
Finchoice
Finchoice's reply01 Mar 2021, 12:46
Official
Good day,
   
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
   
 The finchoice team 
Finchoice
Finchoice's reply04 Mar 2021, 11:02
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team
ST
Suzelle T's update04 Mar 2021, 11:35
Reviewer Update
This is not resolved yet!!! Until I have proof of an e mail address that Finchoice sent the correct account numbers to be updated to Transunion, THEN ONLY WILL THIS MATTER BE RESOLVED