SS
Sibabalwe S
1 reviews | Active since Mar 2017
20 May 2026, 18:15
Failure to refund Unauthorized debit Order of R1700.00
I am struggling to get my refund from Finchoice after unauthorized debit order from my account on the 25 April 2026. Till this day I have not received my money R1714.19 deducted without my consent. They keep on promising that I will be refunded and there is no date commitment from them.
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Replies (3)
Finchoice's replyOfficial
20 May 2026, 18:45Hello Sibabalwe,
I understand your frustration and regret any inconvenience caused by the delay in your refund. It's certainly not the experience we want you to have. Please be assured that we are treating your case with the utmost urgency. For a thorough investigation, we do need a little more time. We will keep you updated on the progress via email.
Warm regards,
The FinChoice Team
Finchoice's reply20 May 2026, 18:45
Official
Hello Sibabalwe,
I understand your frustration and regret any inconvenience caused by the delay in your refund. It's certainly not the experience we want you to have. Please be assured that we are treating your case with the utmost urgency. For a thorough investigation, we do need a little more time. We will keep you updated on the progress via email.
Warm regards,
The FinChoice Team
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Sibabalwe S's updateReviewer Update
20 May 2026, 20:16All I want is my money back in my account as it was unauthorized .
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Sibabalwe S's update20 May 2026, 20:16
Reviewer Update
All I want is my money back in my account as it was unauthorized .
Finchoice's replyOfficial
27 Jun 2026, 09:27Good day Sibabalwe,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Finchoice's reply27 Jun 2026, 09:27
Official
Good day Sibabalwe,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team