LS
Lefentje S
1 reviews | Active since Jul 2019
29 Jul 2019, 10:53
EXTREMELY RUDE CUSTOMER SERVICE. ACTUALLY NO SERVICE AT ALL!!!
I made a manual payment on my mobi account on the 25th of July 2019 but my profile is still not updated! I called in to find out what the problem was.. But all these agents are extremely useless and were no help at all.. I spoke to a very stupid and blunt lady today and asked to speak to her manager and she bluntly said "its not gonna make aa difference and put me on hold for more than 5 minutes" ive been sending countless emails over and over again.. Today i even sent my POP via whatsapp hoping to get some kind of resolution..
What a waste of my time!!! Would never recommend Finchoice to anyone.. Can't believe how stupid the call centre agents are!
I need a resolution urgently today!!!!
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
29 Jul 2019, 12:23Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply29 Jul 2019, 12:23
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
LS
Lefentje S's updateReviewer Update
29 Jul 2019, 12:37I'll be waiting for the call..
LS
Lefentje S's update29 Jul 2019, 12:37
Reviewer Update
I'll be waiting for the call..
LS
Lefentje S's updateReviewer Update
29 Jul 2019, 14:42I just called in and spoke to a lady by the name of Shakira, she was very friendly over the phone and assisted me in very professional manner.
She gave me her email address in which I could send my proof of payment and asked me to hold the line while she makes sure she receives it and check if all is in order. She acknowledged the proof of payment and informed me that she will ensure my query is resolved and will call me with any issues and or results.
Finchoice really need staff like Sharika, people who know what customer service is about and ensuring customer satisfaction. I'm thankful I spoke to her, may God bless you richly Shakira.
You are the 1st person I ever spoke to at Finchoice with such professionalism. I hope this reaches management and that you help others in the same way you helped me. :) Its people like you who keep companies in a 5 star rate.. keep shining!
I await your call.
She gave me her email address in which I could send my proof of payment and asked me to hold the line while she makes sure she receives it and check if all is in order. She acknowledged the proof of payment and informed me that she will ensure my query is resolved and will call me with any issues and or results.
Finchoice really need staff like Sharika, people who know what customer service is about and ensuring customer satisfaction. I'm thankful I spoke to her, may God bless you richly Shakira.
You are the 1st person I ever spoke to at Finchoice with such professionalism. I hope this reaches management and that you help others in the same way you helped me. :) Its people like you who keep companies in a 5 star rate.. keep shining!
I await your call.
LS
Lefentje S's update29 Jul 2019, 14:42
Reviewer Update
I just called in and spoke to a lady by the name of Shakira, she was very friendly over the phone and assisted me in very professional manner.
She gave me her email address in which I could send my proof of payment and asked me to hold the line while she makes sure she receives it and check if all is in order. She acknowledged the proof of payment and informed me that she will ensure my query is resolved and will call me with any issues and or results.
Finchoice really need staff like Sharika, people who know what customer service is about and ensuring customer satisfaction. I'm thankful I spoke to her, may God bless you richly Shakira.
You are the 1st person I ever spoke to at Finchoice with such professionalism. I hope this reaches management and that you help others in the same way you helped me. :) Its people like you who keep companies in a 5 star rate.. keep shining!
I await your call.
She gave me her email address in which I could send my proof of payment and asked me to hold the line while she makes sure she receives it and check if all is in order. She acknowledged the proof of payment and informed me that she will ensure my query is resolved and will call me with any issues and or results.
Finchoice really need staff like Sharika, people who know what customer service is about and ensuring customer satisfaction. I'm thankful I spoke to her, may God bless you richly Shakira.
You are the 1st person I ever spoke to at Finchoice with such professionalism. I hope this reaches management and that you help others in the same way you helped me. :) Its people like you who keep companies in a 5 star rate.. keep shining!
I await your call.