Extremely Poor Customer Service and Harassment

I have been a loyal customer of Finchoice for a significant period of time, but I am utterly disappointed with the level of service and treatment I have received recently. The incessant phone calls I receive every single day, despite having an active payment arrangement in place, are absolutely ludicrous.

What's worse is the disrespectful behavior exhibited by their staff. On multiple occasions, they have hung up the phone on me, showing a complete disregard for basic customer service principles and leaving me feeling frustrated and disrespected. It is truly unacceptable.

I want to clarify that although my work circumstances have changed, my accounts are not in arrears. I have faithfully made every monthly payment, yet I continue to face this unnecessary harassment. It is distressing to experience such behavior from an organization I once trusted.

This level of customer service is simply appalling. I am now seriously considering reporting them to the relevant authorities, such as the Ombudsman, for the harassment I have endured. It is regrettable that it has come to this point.

I implore Finchoice to address this issue immediately. I expect a prompt response to my complaint, a resolution to the problem, and an assurance that they will rectify their internal practices. It is high time they train their staff to treat customers with respect and courtesy.

I would caution anyone considering Finchoice as a service provider to think twice. Their lack of professionalism and disregard for their customers is truly disappointing. I cannot recommend them in good conscience based on my recent experiences.

I hope that my review serves as a warning to others and as a catalyst for Finchoice to make the necessary changes to improve their customer service.