Extremely Frustrated – Refund Still Not Processed Since 23 December 2025

Extremely Frustrated – Refund Still Not Processed Since 23 December

I am extremely frustrated and disappointed with the lack of urgency regarding my refund. I was promised that the refund would be processed within 24 to 48 hours, yet it has been over two weeks since 23 December, and there is still no progress. I have settled all your accounts, so I fail to understand what is taking so long to process MY money. This delay is unacceptable and shows a complete disregard for customer satisfaction. I have been communicating with Sabelisiwe, who initially was supportive and helpful, but has since gone completely silent. She assured me she would speak to the relevant team, yet despite my continuous follow-ups, there has been no response. I even escalated the matter to your customer complaints team, and after waiting over 4 hours, I still have not received any feedback. This is highly unprofessional and unacceptable. I demand immediate action and a clear explanation for this delay. If this is not resolved promptly, I will escalate this matter to regulatory bodies, social media platforms, and consumer protection authorities. I expect my refund to be processed without any further excuses.