GS
Grace S
1 reviews | Active since Jun 2020
02 Jun 2020, 15:18
Extremely Frustrated
I settled my Finchoice 24 months loan account on 20 March 2020 but they continue to debit my account. I have tried to contact their call centre so many times to get this resolved and also sent an email to ***. I get messages saying my query has been resolved with no resolution reached because when I log into the system shows that I am in arrears. I am even getting SMSs saying I am in arrears. This will definitely have a huge impact on my credit profile. Can someone do the right thing here and close my account I am really frustrated with your bad service.
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Replies (2)
Finchoice's replyOfficial
02 Jun 2020, 15:58 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply02 Jun 2020, 15:58
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's replyOfficial
09 Jun 2020, 18:37Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply09 Jun 2020, 18:37
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team