1 reviews | Active since Aug 2011

02 Dec 2025, 09:11

Extremely disappointing and unprofessional service from Finchoice.

My experience with Finchoice has been nothing short of disgraceful. I went through their entire loan application process detailed questions, employment verification, and all the hoops they make you jump through. I was told I would receive an SMS confirming whether my application was approved or declined. Not a single message arrived.

After they contacted my workplace and scrutinised me as if I were a ******** trying to deceive them, I expected at least a basic level of communication. Instead, when I phoned in to follow up, I was abruptly informed that the application was declined. No explanation. No courtesy. No accountability.

What makes this even worse is that Finchoice performs a credit check before calling applicants. They already knew the outcome long before wasting my time, raising my hopes, and subjecting me to an interrogation-style process. This level of inefficiency and disregard for customers is frankly unacceptable.

If this is how Finchoice treats people, then they can take their loans and keep them. I would strongly advise anyone considering their services to think twice professionalism and respect clearly aren’t part of their offering

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Replies (3)
Finchoice
Finchoice's reply02 Dec 2025, 09:22
Official
Hi John,

Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
's update02 Dec 2025, 09:27
Reviewer Update
Morning

Thank you for the reply but believe you me I'm not holding my breath regarding this matter and where you say you make your customers feel supported that's a lie!!!!As I said he sat with all my details and could of told me there and then it was not approved.

Kind regards

John
Finchoice
Finchoice's reply02 Dec 2025, 13:33
Official
Good day John,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team