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JS
Jerome S

1 reviews | Active since May 2024

16 May 2024, 23:17

Extremely disappointed

I requested a paid up letter which i received and paid the account in full. Sent communication for the account to be closed.

And what do I get in return for that? I negative bureau listing stating there is a R45 outstanding. So now Im being seen as someone not paying their accounts when I done this in good faith and paid in full.

0
Replies (3)
Finchoice
Finchoice's reply17 May 2024, 10:45
Official
Good day Jerome,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
Finchoice
Finchoice's reply17 May 2024, 10:56
Official
Good day Jerome,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
JS
Jerome S's update17 May 2024, 11:56
Reviewer Update
Am I dealing with a bot here?

I am sorry but what does that mean? "Our records indicate that your query has been resolved"

You listed me on ITC for non payment when the account was paid in full? how is that resolved?

Here are my questions:

1. Is my account closed?
2. If so, please provide me proof that the account is closed as I have not received a paid up letter when requesting it via email.
3. Why was I listed on the credit Bureau for non payment when the account was settled in full?

Telling me something is resolved does not mean it is. Your company is being dishonest and irresponsible with peoples financial data.

If this is not resolved within the day. I will lodge a challenge to my listing on the credit bureau's