Extremely bad service from Finchoice

I am currently under debt review and when my counselor sent an email to Finchoice they did not respond. The negotiator sent an email to stop all debit order. Today received a missed call from Finchoice, when I called back, I was advised that they are tracking my account. Their debt review department is never available. I am not happy with the service that the customer agent Sethu gave me today, she was rude and did not want to listen to me. If my account is debited then I am reporting this to the Ombudsman.