PN
Peterson N
1 reviews | Active since Nov 2018
07 Sept 2020, 17:06
EXTREMELY BAD SERVICE
EXTREMELY BAD SERVICE, i have an account with Finchoice however they are treating their customers very bad. I had an account that was closed in 2019 November account number ***** however this account is still reflecting as open with Transunion credit bureau, and when i ask for the paid up letter they say they cant give me one but the account is paid up .I am very disappointed and i am closing my account this month and will never do business with them ever again and i hope you guys out there don't put yourself in my situation
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
08 Sept 2020, 07:46 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply08 Sept 2020, 07:46
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
PN
Peterson N's updateReviewer Update
08 Sept 2020, 11:36I'm still not assisted even after i gave them the account number ,they sent a wrong paid up letter to me ,very disappointed....
PN
Peterson N's update08 Sept 2020, 11:36
Reviewer Update
I'm still not assisted even after i gave them the account number ,they sent a wrong paid up letter to me ,very disappointed....
PN
Peterson N's updateReviewer Update
08 Sept 2020, 13:05They still cant give me the paid up letter but they say the account is paid up fully and was transferred ,which means I'm still going to struggle with the credit bureaus because they dont want a statement they want a paid up letter ,I REGRET THE DAY I JOINED FINCHOICE , my credit profile is messed up for LIFE please do not take anything from them.... this is my last month with them ,I'm closing the current one i have ,hopefully they will be able to close it i'm praying they do VERY DISAPPOINTED INDEED I hope the CEO can see this disgusting service VERY POOR...
PN
Peterson N's update08 Sept 2020, 13:05
Reviewer Update
They still cant give me the paid up letter but they say the account is paid up fully and was transferred ,which means I'm still going to struggle with the credit bureaus because they dont want a statement they want a paid up letter ,I REGRET THE DAY I JOINED FINCHOICE , my credit profile is messed up for LIFE please do not take anything from them.... this is my last month with them ,I'm closing the current one i have ,hopefully they will be able to close it i'm praying they do VERY DISAPPOINTED INDEED I hope the CEO can see this disgusting service VERY POOR...
PN
Peterson N's updateReviewer Update
10 Sept 2020, 16:08RIDICULOUS RESPONSE please have a look at this :
Hi **********
Trust you are well. Kindly please be informed that we apologize for any inconvenience caused and we could not be of more assistance. Regards
customer support t +27 (0)861 346 246 e ***
Hi **********
Trust you are well. Kindly please be informed that we apologize for any inconvenience caused and we could not be of more assistance. Regards
customer support t +27 (0)861 346 246 e ***
PN
Peterson N's update10 Sept 2020, 16:08
Reviewer Update
RIDICULOUS RESPONSE please have a look at this :
Hi **********
Trust you are well. Kindly please be informed that we apologize for any inconvenience caused and we could not be of more assistance. Regards
customer support t +27 (0)861 346 246 e ***
Hi **********
Trust you are well. Kindly please be informed that we apologize for any inconvenience caused and we could not be of more assistance. Regards
customer support t +27 (0)861 346 246 e ***
Finchoice's replyOfficial
19 Oct 2020, 16:25Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply19 Oct 2020, 16:25
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
PN
Peterson N's updateReviewer Update
14 Apr 2021, 18:40I'm VERY DISSAPOINTED in this company and i cant believe that i'm still one of your loyal customer after what you are busy doing to my credit profile, the account *** is till reflecting on my Transunion Credit bureau and the account was paid in 2019 already. I am not doing business with this company ever again after finishing the current loan I will never EVER do business with you guys and I will forward this to all my colleagues and friends not to even think about doing business with you guys Very angry now...
PN
Peterson N's update14 Apr 2021, 18:40
Reviewer Update
I'm VERY DISSAPOINTED in this company and i cant believe that i'm still one of your loyal customer after what you are busy doing to my credit profile, the account *** is till reflecting on my Transunion Credit bureau and the account was paid in 2019 already. I am not doing business with this company ever again after finishing the current loan I will never EVER do business with you guys and I will forward this to all my colleagues and friends not to even think about doing business with you guys Very angry now...