DW
Dianne Wagner-Brijlal
1 reviews | Active since Jan 2011
01 Oct 2021, 07:06
Extremely bad customer service/ mobi money
Initially i was extremely happy with their services , but now it has been months since i am able to access my account. There is ALWAYS an error , and reporting it seems to have done NO good too, they are always closing the ticket and NEVER assist. Extremely frustrating and damn annoying.
Helpful (0)
Replies (7)0
Replies (7)
Finchoice's replyOfficial
01 Oct 2021, 13:27Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply01 Oct 2021, 13:27
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
DW
Dianne Wagner-Brijlal's updateReviewer Update
07 Oct 2021, 14:02I had to eventually call myself, only to find my cell number is linked to another account? how this happens is a mystery but its extremely worrying. i was promised it would be sorted out as a matter of urgency and i hope it will be. it has been months of endless struggling
DW
Dianne Wagner-Brijlal's update07 Oct 2021, 14:02
Reviewer Update
I had to eventually call myself, only to find my cell number is linked to another account? how this happens is a mystery but its extremely worrying. i was promised it would be sorted out as a matter of urgency and i hope it will be. it has been months of endless struggling
Finchoice's replyOfficial
07 Oct 2021, 20:51Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply07 Oct 2021, 20:51
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
DW
Dianne Wagner-Brijlal's updateReviewer Update
13 Oct 2021, 19:19Issue still not resolved. How long can it possibly take to allocate my cell number to my account. Nearly 3 months of "escalating" and empty promises. It's becoming sickening now.
DW
Dianne Wagner-Brijlal's update13 Oct 2021, 19:19
Reviewer Update
Issue still not resolved. How long can it possibly take to allocate my cell number to my account. Nearly 3 months of "escalating" and empty promises. It's becoming sickening now.
Finchoice's replyOfficial
14 Oct 2021, 09:20Good day,
Thank you for your Feedback, this has been escalated to the relevant department, One of our Customer Service Consultants will contact you shortly.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department, One of our Customer Service Consultants will contact you shortly.
The finchoice team
Finchoice's reply14 Oct 2021, 09:20
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department, One of our Customer Service Consultants will contact you shortly.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department, One of our Customer Service Consultants will contact you shortly.
The finchoice team
Finchoice's replyOfficial
14 Oct 2021, 09:53Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply14 Oct 2021, 09:53
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
DW
Dianne Wagner-Brijlal's updateReviewer Update
15 Oct 2021, 08:58Good Day, according to you it has been resolved , but to me all i got was a slap in the face so to speak. After months of no resolve , finally i am nonchalantly told the issue wont be resolved because i am too OLD to obtain a loan, which i ALREADY have by the way ???? This behavior is not only unprofessional and discriminating but downright disgusting. I feel that because i reported the issue on this platform i am now treated with contempt. Initially i couldn't be happier with the service i received from Finchoice but unfortunately i would have to agree with the numerous disgruntled consumers on this platform. Shame on you.
DW
Dianne Wagner-Brijlal's update15 Oct 2021, 08:58
Reviewer Update
Good Day, according to you it has been resolved , but to me all i got was a slap in the face so to speak. After months of no resolve , finally i am nonchalantly told the issue wont be resolved because i am too OLD to obtain a loan, which i ALREADY have by the way ???? This behavior is not only unprofessional and discriminating but downright disgusting. I feel that because i reported the issue on this platform i am now treated with contempt. Initially i couldn't be happier with the service i received from Finchoice but unfortunately i would have to agree with the numerous disgruntled consumers on this platform. Shame on you.