LK
Lungile K
1 reviews | Active since May 2015
23 Jan 2021, 14:09
Exhausted and frustrated-account reflects arrears since November but I didn't miss payments
Can someone please help me with both my accounts (mobi money and 6 month loan). These accounts reflect that I'm in arrears (please see attached screenshots) when in fact I've never missed payments unless I had app**** to "skip payment".
Apparently, there's a flag on my account stating that I haven't made a payment recently. Please remove that thing! I've been paying you.
Speaking to Customer services and your Collections department has not helped one bit. I'm told that my accounts are fine but my online account says something different
I'm exhausted and frustrated at this point, please help.
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
24 Jan 2021, 21:17 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply24 Jan 2021, 21:17
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
LK
Lungile K's updateReviewer Update
25 Jan 2021, 11:19Hi there
I hear you but no one has contacted me regarding this, please advise how you're planning to go about fixing the issue.
Regards
Lungile
I hear you but no one has contacted me regarding this, please advise how you're planning to go about fixing the issue.
Regards
Lungile
LK
Lungile K's update25 Jan 2021, 11:19
Reviewer Update
Hi there
I hear you but no one has contacted me regarding this, please advise how you're planning to go about fixing the issue.
Regards
Lungile
I hear you but no one has contacted me regarding this, please advise how you're planning to go about fixing the issue.
Regards
Lungile
Finchoice's replyOfficial
25 Jan 2021, 13:28Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply25 Jan 2021, 13:28
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
LK
Lungile K's updateReviewer Update
25 Jan 2021, 13:50Hi
Noted, what is the turnaround time for the query?
Noted, what is the turnaround time for the query?
LK
Lungile K's update25 Jan 2021, 13:50
Reviewer Update
Hi
Noted, what is the turnaround time for the query?
Noted, what is the turnaround time for the query?
LK
Lungile K's updateReviewer Update
25 Jan 2021, 14:58Legal? Your jokes are many hey ????????
LK
Lungile K's update25 Jan 2021, 14:58
Reviewer Update
Legal? Your jokes are many hey ????????
LK
Lungile K's updateReviewer Update
25 Jan 2021, 15:02You guys don't reply to emails as stated in my initial complaint, I've sent a few emails to no avail. Do they have a contact number where I can reach them?
LK
Lungile K's update25 Jan 2021, 15:02
Reviewer Update
You guys don't reply to emails as stated in my initial complaint, I've sent a few emails to no avail. Do they have a contact number where I can reach them?