EM
Embrose M
1 reviews | Active since Jul 2020
13 Feb 2021, 13:57
Enquiries without my consent
Finchoice (Finchoice Ws) has been making hard enquiries on my XDS credit report without my permission. I currently have an account with Finchoice but I have not made any application recently. I have 6 enquiries(2020-11-20, 2020-12-15, 2020-12-28, 2021-01-04, 2021-01-13, 2021-01-21) showing on my profile and it is affecting my credit score as I am being viewed as a person who is actively looking for credit, and it is also against the law to make this request without my consent. If you have an automated system that does so you need to stop as you are abusing your privileges' to my information.
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Replies (3)
Finchoice's replyOfficial
14 Feb 2021, 19:29 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply14 Feb 2021, 19:29
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
EM
Embrose M's updateReviewer Update
17 Feb 2021, 09:16 Good day, any feedback on the matter? Thanks
EM
Embrose M's update17 Feb 2021, 09:16
Reviewer Update
Good day, any feedback on the matter? Thanks
Finchoice's replyOfficial
17 Feb 2021, 10:21Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply17 Feb 2021, 10:21
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team