pvdm
petrus van der merwe
1 reviews | Active since Oct 2017
04 May 2021, 17:03
Empty promises and putting homechoice in a bad light
Empty promises and rude staff
I received a message yesterday from homechoice, because I’m a valued customer I have been pre approved for a loan
Witch i then decided to accept and did the application and did the debicheck everything from my side even uploaded my payslips
Then this morning after enquiring from my side and holding for more than a hour I was told to resend my payslips witch i did while on the phone and the lady attached it and promised I’ll get a call back in a hour it’s been over 5 hours and decided to followup from my side just to he told by a Sandiswa it will take 3 to 5 working day’s after all correspondence said 24hours because I’m a home choice client
Sandiswa refused to give me a reference number so I can lay the complaint to hellopeter
If this is the service I can expect I’m in the mood to stop everything and close my homechoice account aswell
As Finchoice just gives empty promises
Helpful (0)
Replies (10)0
Replies (10)
Finchoice's replyOfficial
04 May 2021, 18:29 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply04 May 2021, 18:29
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
pvdm
petrus van der merwe's updateReviewer Update
05 May 2021, 09:00Good morning
Thank you for investigating, I have now received yet another sms my payslips is outstanding I attached it to my application send the via the whats app line yesterday but still they don’t have it, is Finchoice throwing it away?
I have a good mind to cancel everything and go to my bank I’m waiting 3 days now, that’s not cool
Thank you for investigating, I have now received yet another sms my payslips is outstanding I attached it to my application send the via the whats app line yesterday but still they don’t have it, is Finchoice throwing it away?
I have a good mind to cancel everything and go to my bank I’m waiting 3 days now, that’s not cool
pvdm
petrus van der merwe's update05 May 2021, 09:00
Reviewer Update
Good morning
Thank you for investigating, I have now received yet another sms my payslips is outstanding I attached it to my application send the via the whats app line yesterday but still they don’t have it, is Finchoice throwing it away?
I have a good mind to cancel everything and go to my bank I’m waiting 3 days now, that’s not cool
Thank you for investigating, I have now received yet another sms my payslips is outstanding I attached it to my application send the via the whats app line yesterday but still they don’t have it, is Finchoice throwing it away?
I have a good mind to cancel everything and go to my bank I’m waiting 3 days now, that’s not cool
pvdm
petrus van der merwe's updateReviewer Update
05 May 2021, 10:30I received a call just now asking for my payslips again, after explaining i have submitted twice and asking for a direct email to send them to the advisor said he will rather request from another team if you can just send me a email address i can send them directly, however the advisor begged me to give Finchoice till close of business before stopping everything and going to my bank rather
pvdm
petrus van der merwe's update05 May 2021, 10:30
Reviewer Update
I received a call just now asking for my payslips again, after explaining i have submitted twice and asking for a direct email to send them to the advisor said he will rather request from another team if you can just send me a email address i can send them directly, however the advisor begged me to give Finchoice till close of business before stopping everything and going to my bank rather
Finchoice's replyOfficial
05 May 2021, 10:37Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply05 May 2021, 10:37
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
pvdm
petrus van der merwe's updateReviewer Update
05 May 2021, 11:26I was called by a Ursula, appalling service, when asking for a manager as I want to take the matter to the National consumer council for false information (just sorry I can’t attach the sms and whatsapps) being told 24hours not business hour just 24 hours, Ursula keeps stating if you a new customer all correspondence state because you a homechoice client it will only take 24 hours, you do realise false written correspondence is a ******** office in line with the treating your customer fairly act that the National consumer council regulates
pvdm
petrus van der merwe's update05 May 2021, 11:26
Reviewer Update
I was called by a Ursula, appalling service, when asking for a manager as I want to take the matter to the National consumer council for false information (just sorry I can’t attach the sms and whatsapps) being told 24hours not business hour just 24 hours, Ursula keeps stating if you a new customer all correspondence state because you a homechoice client it will only take 24 hours, you do realise false written correspondence is a ******** office in line with the treating your customer fairly act that the National consumer council regulates
Finchoice's replyOfficial
05 May 2021, 11:30Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply05 May 2021, 11:30
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
pvdm
petrus van der merwe's updateReviewer Update
05 May 2021, 16:34You have been escalating this forever and no feedback
pvdm
petrus van der merwe's update05 May 2021, 16:34
Reviewer Update
You have been escalating this forever and no feedback
pvdm
petrus van der merwe's updateReviewer Update
06 May 2021, 08:12This is now day 4 and still my payslip is outstanding uploaded twice, whats apped twice emailed twice ... how many times do I need to send it ... please can you escalate to head of your complaints department as this matter is now going to the NCR
pvdm
petrus van der merwe's update06 May 2021, 08:12
Reviewer Update
This is now day 4 and still my payslip is outstanding uploaded twice, whats apped twice emailed twice ... how many times do I need to send it ... please can you escalate to head of your complaints department as this matter is now going to the NCR
pvdm
petrus van der merwe's updateReviewer Update
12 May 2021, 15:12I want your complaints persons name as i need it to lodge a complaint with ncr
pvdm
petrus van der merwe's update12 May 2021, 15:12
Reviewer Update
I want your complaints persons name as i need it to lodge a complaint with ncr
Finchoice's replyOfficial
12 May 2021, 17:45Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply12 May 2021, 17:45
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team