****ed off client

I have a funeral policy with FinChioce that is over 2years. On the 23/09/2024 I put in a claim as one of my member passed away, all required documents were sent through. However to this day I have not received payment, had to take out a loan to bury my brother. All Finchoice says is that my claim has been escalated and it is with their assessor Gaurdrisk, My family members have since been interrogated by Guardrisk and asked all sorts of questions, today it was my turn I was called and cross questioned like a ********. Forget that my family is in mourning and the fact that we are in debt trying to pay back monies borrowed to bury my brother with dignity. I am so frustrated and ****ed off at FinChoice and its underwriter Gaurdrisk, for the level of treatment, that I have received thus far. To anyone wanting to take up funeral cover think twice before signing up with Finchoice.